Refund & Return Policy
Understand the NPA SUBS refund and cancellation process, including refund eligibility, non-delivery claims, processing timelines, replacement options and how to submit a refund request.
Our Refund & Cancellation Guidelines
At NPA SUBS, we are committed to providing seamless and trustworthy journal subscription services to all our customers.
However, in the rare case of delivery issues or subscription-related concerns, we offer a clear cancellation and refund process to ensure customer satisfaction.
Order Confirmation and Finality
Journal subscriptions, once confirmed and processed, are considered final.
However, cancellations may be reviewed in specific cases where journals have not been delivered to the customer's provided address.
If there is a delivery-related issue with a confirmed subscription, customers should contact NPA SUBS as soon as possible.
Refund Eligibility
If a customer notifies us within three (3) months from the order date that the journals have not been received at the designated delivery address, a refund or suitable resolution will be considered after necessary verification.
When a claim can be considered
The customer reports that the journals have not been received at the designated delivery address within three (3) months from the order date.
Verification is required
Refunds or other resolutions are considered after the delivery issue and relevant order information have been verified.
Non-Refund Scenarios
Certain situations are excluded from the refund process under the current policy.
Claims after three months
Refunds will not be processed for complaints raised after three months from the order date, as publisher claim windows typically close beyond that period.
Incorrect delivery information
Refunds will not be applicable if delivery failures occur due to incorrect address details provided by the customer.
Unavailability at delivery
Refunds will not be applicable where delivery failures occur because the customer was unavailable at the time of delivery.
Postal disruptions
Refunds will not be applicable where delivery failures result from postal disruptions beyond our control.
Refund Processing Timeline
Upon approval, refunds will be processed to the original mode of payment within 7–10 working days after confirmation.
Approved refunds are processed to the original payment method within 7–10 working days after confirmation.
Replacement or Subscription Extension
Wherever feasible, we may offer replacement copies or subscription extensions instead of refunds.
The availability of these alternatives depends on publisher availability and issue release timelines.
Depending on the circumstances, a replacement copy or subscription extension may be offered instead of a refund.
How to Submit a Cancellation or Refund Request
All cancellation or refund requests must be submitted through any of the following communication methods.
- Contact NPA SUBS by email or phone using the details provided below.
- Provide the relevant order information and a brief description of the delivery or subscription issue.
- Provide supporting documentation where required for timely verification and resolution.
Refund & Cancellation Support
Customers are requested to provide proper documentation or a brief summary of the issue, such as order ID, delivery address confirmation and payment receipt, for timely verification and resolution.
- Email: npasubscriptions@gmail.com
- Phone: +91-9888934889 / +91-7986925354
Need Help With a Refund or Subscription?
If you have a question about a journal delivery, subscription order, cancellation or refund request, contact the NPA SUBS support team.
NPA SUBS provides a clear refund and cancellation process for customers purchasing print journal subscriptions and e-journal subscription services. This Refund and Return Policy explains journal subscription refund eligibility, non-delivery claims, cancellation requests, refund processing timelines, replacement copies, subscription extensions and the information required to submit a refund request. Customers experiencing journal delivery issues should contact NPA SUBS within the applicable three-month claim period for verification and resolution.