At National Press Associates, we are committed to providing seamless and trustworthy journal subscription services to all our customers. However, in the rare case of delivery issues or subscription-related concerns, we offer a clear cancellation and refund process to ensure customer satisfaction.
Key Guidelines of Our Cancellation & Refund Policy:
- Order Confirmation and Finality
Journal subscriptions, once confirmed and processed, are considered final. However, cancellations may be reviewed in specific cases where journals have not been delivered to the customer’s provided address.
- Refund Eligibility
If a customer notifies us within three (3) months from the order date that the journals have not been received at the designated delivery address, a refund or suitable resolution will be considered after necessary verification.
- Non-Refund Scenarios
- Refunds will not be processed for complaints raised after three months from the order date, as publisher claim windows typically close beyond that period.
- Refunds will not be applicable if delivery failures occur due to incorrect address details provided by the customer, unavailability at the time of delivery, or postal disruptions beyond our control.
- Refund Processing Timeline
Upon approval, refunds will be processed to the original mode of payment within 7–10 working days after confirmation.
- Replacement or Subscription Extension
Wherever feasible, we may offer replacement copies or subscription extensions instead of refunds, depending on publisher availability and issue release timelines.
- How to Submit a Cancellation or Refund Request
All cancellation or refund requests must be submitted through any of the following communication methods:
- Email: npasubscriptions@gmail.com
- Phone: +91-9888934889 / +91-7986925354
Customers are requested to provide proper documentation or a brief summary of the issue (such as order ID, delivery address confirmation, and payment receipt) for timely verification and resolution.
